Footnote 1Basic 9-1-1 service enables callers to be connected to 9-1-1 operators in public safety answering points (PSAPs), who dispatch the appropriate emergency responders. Enhanced 9-1-1 service includes Basic 9-1-1 service but also automatically provides PSAP 9-1-1 operators with the telephone number and location of the caller.
Footnote 2For the purpose of this decision, 9-1-1 networks include all equipment, transmission facilities, databases, and systems between the point of interconnection of the originating network and the 9-1-1 network, up to the demarcation point of the 9-1-1 network with the primary PSAP. Originating networks refer to the wireline, wireless, or VoIP networks of the local exchange service providers where 9-1-1 emergency service requests originate. The originating networks are interconnected to the regional 9-1-1 network, which then delivers the call to the appropriate PSAP.
Footnote 3That decision sets out the Commission’s 9-1-1 action plan, which includes key initiatives aimed at enhancing Canadians’ access to existing 9-1-1 services and facilitating the transition to next-generation 9-1-1 services.
Footnote 4For the purpose of this decision, “NG9-1-1” refers to NG9-1-1 communications services, including the methods by which Canadians contact and send ancillary information to PSAPs, and the underlying networks used to provide these communications services.
Footnote 5Today, TSPs are telephone service providers that offer wireline and wireless local exchange telephone services, including local VoIP services. In the future, they could be expanded to include other types of providers as new NG9-1-1 services are introduced.
Footnote 7A primary PSAP is a PSAP to which 9-1-1 calls are routed directly as the first point of contact. In most cases, the primary PSAP then contacts the appropriate agency to dispatch emergency responders. However, in cases where local authorities determine that specialized expertise is required to handle the 9-1-1 call, such as emergency medical services, 9-1-1 calls are then transferred to a secondary PSAP.
Footnote 8The Commission has mandated the ILECs, including the small ILECs, to provide CLECs and mobile wireless carriers with a wholesale 9-1-1 access service that enables them to route 9-1-1 calls and ancillary information over 9-1-1 networks. Many small ILECs have chosen to enter into commercial agreements with larger ILECs, which provide all or part of the 9-1-1 network functionality, so that the small ILECs can meet their obligation to provide both their retail and wholesale customers with access to 9-1-1 services.
Footnote 9SMS is a text messaging solution that enables users of mobile telephones to exchange short text messages. In the context of Text with 9-1-1, when a pre-registered person with a hearing or speech disability dials 9-1-1 on a wireless device, that person’s contact and location information is automatically transmitted to the PSAP in the same way it is for other wireless service users, but the 9-1-1 call is flagged as coming from a person with a hearing or speech disability. Upon receiving a flagged 9-1-1 call, the 9-1-1 operator responds by sending an SMS text message to the caller, thus enabling the caller to text back and forth with the operator. However, this solution does not enable people to initiate a 9-1-1 communication by texting directly to 9-1-1.
Footnote 10NENA is a 9-1-1 standards-making organization whose mission is to foster the technological advancement, availability, and implementation of the 9-1-1 emergency system. NENA is based in the United States and has a Canadian chapter and membership. It is composed mostly of PSAPs, equipment vendors, and TSPs.
Footnote 11In February 2017, Bell Canada received approval by federal regulators to purchase MTS. However, Bell Canada and MTS participated throughout the proceeding as separate entities and will be treated as such for the purpose of this decision.
Footnote 15The CW is composed of representatives from emergency service and police organizations across the country, as well as representatives from the Association of Public-Safety Communications Officials, Canada, Inc.; the Canadian Interoperability Technology Interest Group; NENA; and the Windermere Group.
Footnote 17The TPS intervened on behalf of itself, as well as a number of PSAPs, the Alberta E9-1-1 Advisory Board, the Ontario Ministry of Health and Long-Term Care’s Emergency Health Services Branch, the New Brunswick 9-1-1 Bureau, the Nova Scotia Emergency Management Office, and the Ontario Police Technology Information Cooperative (OPTIC).
Footnote 18See CISC ESWG Task Identification Forms ESTF0081, ESTF0082, and ESTF0083, through which the ESWG must assess the technical and operational aspects of the NENA i3 standard to establish the requirements for originating networks, NG9-1-1 networks, and PSAP-based considerations.
Footnote 20The Commission has taken steps over the years to ensure more transparency with respect to the costing of wholesale services. In Telecom Regulatory Policy 2012-592, the Commission developed guidelines with respect to costing that enable (i) competitors to comment more meaningfully on proposed costs, and (ii) the Commission to obtain a record that is as full and complete as possible on which to base its determinations.
Footnote 23See the ESWG Tasks ESTF0081: Assess the technical and operational aspects of the NENA i3 architecture – Originating network requirements, and ESTF0082: Assess the technical and operational aspects of the NENA i3 architecture – ESInet and core component considerations.
Footnote 26An SLA is a binding contractual arrangement between a service provider and a customer that defines, among other things, the obligations and responsibilities of each party, as well as the level(s) of service being sold by the service provider to the customer. For example, an SLA could include time frames to respond to a trouble report and to restore service, as well as target service levels (e.g. time frames to be met 90% of the time).
Footnote 27The difference between SLOs and SLAs is that SLAs are binding contractual arrangements that often include monetary penalties that can be imposed when service objectives are not met. On the other hand, SLOs typically refer to specific measurable indicators that may be used to measure the performance of the service provider.
Footnote 28For example, these include network design principles (e.g. critical component backups configured in a geo-redundant fashion, diverse interconnection points, transport network diversity, and backup power provisioning), operation and maintenance practices such as route diversity auditing, contingency plans for disaster or outage recovery, and 24/7 network monitoring.
Footnote 29NG9-1-1 Voice is a service that enables the end-to-end provision of an IP-based 9-1-1 voice call, as defined under the NENA i3 standard. This service is expected, at a minimum, to provide the capabilities and functions of the 9-1-1 services in place today, including functions such as conference calling and calling back the person requesting emergency services following a disconnection.
Footnote 30Traceability refers to identifying both the person requesting emergency services and the means for the PSAP to contact that person (i.e. for telephone calls, this refers to the name of the caller and their callback number).
Footnote 33In this context, OTT-based services refer to services provided by third-party providers other than the current TSPs, through applications that enable the provision of text messaging and the transmission of other media, such as pictures and video clips, via the Internet. Only the third-party provider has the ability to control the functionality of the service or the content. Examples of OTT messaging include Facebook Messenger and WhatsApp Messenger.
Footnote 34Refer to FCC 16-169, in which the FCC (i) amended its rules (imposed in FCC 16-53) to facilitate a transition from TTY technology to RTT as a reliable and interoperable universal text solution over wireless IP-enabled networks for persons who are Deaf, hard of hearing, deaf-blind, or have a speech disability; and (ii) sought comments on the application of RTT to telecommunications relay services and on a sunset date for TTY support, as well as other matters.