Why Chatbots Should Be Part of Your Big Data Plan in 2018

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Two buzzwords worth knowing in tech: chatbots and big data. These technologies are constantly improving, and their intersection is one of the most exciting places to be in tech in 2018. Read on to find out why.

Big Data Is the Future

At this point, you’re probably familiar with big data—the steady and gigantic flow of information businesses collect and leverage to improve marketing and customer service.

Big data is getting really big. Experts are predicting that we’ll be sitting on 35 zettabytes of data by 2020. A zettabyte is roughly one billion terabytes. So what do we do with all that information? Build a better robot that intersects chatbots and big data.

Where Chatbots Come In

Chatbots are AI digital concierges for users. They answer questions, provide direction, and give users information. The biggest advantage of chatbots is that they’re automated and can handle mundane, repetitive, time-consuming tasks, leaving human workers free to do things only humans can do.

“Chatbots provide a natural way for customers to interact with companies,” says Harrison Brady, Communications Specialist for Frontier Communications. “The conversational nature of chatbots helps create a more intimate atmosphere than an app can, and for many uses, it’s also more intuitive.”

This means that the user …

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