Healthcare BPOs face competition

Players engaged in business process outsourcing (BPO) in the healthcare sector in India are facing stiff competition from their US and Filipino counterparts. “The Philippines and other low-cost locations are emerging as a big challenge to the Indian BPO industry including the healthcare vertical,” according to a study ‘Medical Process Outsourcing in India,’ jointly conducted by Assocham and E&Y.

It said that competition from leading healthcare BPO companies in the US is also a big challenge for Indian vendors, since most of them are specialists in the healthcare sector and provide an increased gamut of services. Outlining the various growth inhibitors in the healthcare BPO market in India, the study said that data privacy is the most critical challenge in outsourcing healthcare processes since personal information is as private as financial information.

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