Case Note 7602 [1997] NZPrivCmr 11 – Client complains ACC refused to supply photocopy of entire 20-year claim file

A client of the Accident Rehabilitation and Compensation Insurance Corporation (ACC) requested access to all of the information it held about him. The information was contained in a number of claim files dating back over 20 years. The client asked for a full photocopy, but the ACC declined to provide this because of the amount of information involved. The client was invited to view all the files and the ACC offered to photocopy any parts the complainant wanted to take away.

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