The complainant wrote a letter to a Crown Health Enterprise (CHE) asking for some information to be removed from his medical records. The information was not wrong, but the complainant objected to its presence on the file, suggesting that the CHE did not really need it. The CHE removed the information and filed the complainant’s letter in the Patient Affairs office. The complainant asked the CHE to return the letter. The CHE declined on the basis that if anyone queried the alteration to the medical records, the letter requesting the alteration would provide an explanation.