On her son’s behalf, the complainant requested a copy of a video recording taken of her son while he was in hospital. The recording was made to assist with diagnosis. The complainant required this information in order to obtain an independent medical assessment of her son’s condition. The respondent hospital told her that it was not possible to give her a copy of the recording because of the difficulty involved in editing out other patients who appeared on the tapes. The complainant was not satisfied with this response and made a complaint to me.