The complainant applied for a job with a different branch of the agency he worked for. He was asked to consent to his ‘current employer’ being contacted for a reference. He gave his written consent for this and named a particular individual as his ‘current employer’. This person was contacted but said he was not the person to whom the complainant was immediately responsible and he referred the prospective employer to a manager now in a different branch of the agency. The manager gave an unfavourable reference about the complainant and the job application was declined.