I initiated an investigation into the way an access request was dealt with by a Hospital and Health Service (HHS). The request had been made by the father of a man who had formerly been a patient of the HHS. The father had a power of attorney to act on the man’s behalf. The father made a request as agent and also made a separate request for personal information about himself. The information at issue was a report commissioned by the HHS into the man’s care while he was a patient of the HHS. The report contained information about the man’s condition, treatment, upbringing and parents.