Case Note 207459 [2009] NZPrivCmr 17: Woman’s request for information from insurance company refused

A woman made a request for a copy of a report prepared by a private investigator for her insurance company. The report related to an investigation being undertaken by the insurance company into alleged insurance fraud involving her insurance claim. The insurance company refused to provide the woman with a full copy of the report. The woman subsequently made a request to the insurance company for all of the personal information held by it about her and her husband.Principle 6 Principle 6 of the Privacy Act provides that where an agency holds personal information in such a way that it can be readily retrieved, the individual concerned can ask the agency for access to that information. The insurance company provided us with a copy of the report and advised that they wished to withhold parts of it on the basis that it was not the woman’s personal information and that…

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