Case Note 10668 [1997] NZPrivCmr 12 – Subscriber complains telephone company disclosed confidential listing

A subscriber to a telecommunications company requested a confidential listing. The telephone operator to whom she spoke did not correctly complete the service order relating to her request, so it was rejected by the computer system. The order was returned to the operator, who again filled it in incorrectly, and it was again rejected. It was finally completed in such a way that the subscriber’s listing was included in the telephone directory. The subscriber was not contacted to clarify her preferred listing.

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