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8 Key Steps in Reacting to a Server Outage

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One of the worst things that can happen to a data manager is an incident that causes server downtime. When your server is down, you may not be able to access the apps or the information you need to do your job, your clients and customers may not be able to reach your app, and worst of all, your data may become temporarily vulnerable.

Fortunately, there are some key steps you can take to restore service as quickly as possible, identify the root cause of the problem, and prevent future outages.

The Incident Management Methodology

Responding to and correcting server-related problems can be considered under the umbrella of technical incident management. Incident management is a system designed to be consistent and repeatable, so you follow the same protocols each time to address the problem as quickly as possible. This is beneficial because it reduces the possibility of improvisation (which is dangerous when you’re in panic mode), and gives you a template for improvement with each incident it’s used for. With 98 percent of organizations citing a single hour of downtime costing more than $100,000, every minute you save with incident management is valuable.

Actionable Steps to Take

Now, let’s look at the individual steps you’ll …

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